Maxwin138 Privacy Policy – Your Personal Data Protection

1Information We Collect

Maxwin138 collects various types of personal information to enable us to provide a secure, efficient and high-quality service to all members. The types of information we collect can be divided into two main categories:

Information You Provide Directly:

• Identity information: Full name, date of birth, identity card or passport number, gender and nationality.
• Contact information: Email address, mobile phone number, and current residential address.
• Financial information: Bank account number, bank name, e-wallet account number, and deposit and withdrawal transaction records.
• Verification documents: A copy of your national ID, passport, utility bill, or other KYC documents required to verify your identity.
• Account information: Username, password (in encrypted form), communication preferences and account settings.

Information Collected Automatically:

• Your IP address, device type, operating system, and web browser type.
• Game session data including games played, total wagering amounts, wins, and session duration.
• Access logs, timestamps and navigation history within our platform.
• General geolocation data based on your IP address for regional compliance purposes.

2How We Collect Data

We collect your personal information through several transparent and responsible methods:

• Account registration: When you complete the registration form on the Maxwin138 website or mobile app.
• KYC Process: When you submit the required identity verification documents prior to your first withdrawal.
• Financial transactions: Information is collected automatically when you make a deposit or withdrawal via the payment methods provided.
• Platform usage: Session data, game preferences, and in-platform activity are automatically recorded through our logging system.
• Support communication: When you contact our customer support team via Live Chat or email, the content of those conversations is stored for reference and service quality improvement.
• Cookies and similar technologies: Through session cookies and persistent cookies placed on your browser while browsing our platform — further details are provided in Section 6.

3Data Usage Purpose

Maxwin138 uses your personal data responsibly and only for legitimate purposes. Below is a summary table of our data usage purposes:

For marketing purposes, you may withdraw your consent at any time by contacting our support team or updating your communication preferences in your account settings.

4Information Sharing

Maxwin138 does not sell or rent your personal information to any third party. However, in the course of operating the platform, we may share information with certain parties in the following situations:

• Payment service providers: Required financial information is shared with payment processors, banks and e-wallet operators to securely process your deposit and withdrawal transactions.
• Game software providers: Minimum game session information is shared with third-party game providers that supply content on our platform to ensure smooth gameplay.
• Identity verification service: Your KYC documents are shared with approved third-party identity verification service providers to ensure compliance with regulatory requirements.
• Legal authority: maxwin138 will disclose required information if directed by a court, regulatory body or authorised law enforcement agency.
• Professional advisors: Lawyers, accountants or auditors involved in our business operations are subject to strict confidentiality obligations.

All third parties with whom we share data are required to comply with data protection standards equivalent to our own policy and are not permitted to use that data for any purpose other than those specified.

5Data Security

Maxwin138 invests seriously in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction. The technical and organisational security measures we implement include:

• Transmission encryption: All communication between your browser and our servers is protected by TLS 1.3 protocol with 256-bit encryption.
• Stored data encryption: Sensitive data such as financial information and identity documents are stored in encrypted format using industry-standard algorithms.
• Role-based access control: Only staff who require access to specific data to carry out their duties are permitted to do so, with comprehensive audit logs maintained.
• Real-time threat monitoring: An active intrusion detection system monitors for any suspicious activity 24 hours a day, seven days a week.
• Two-factor authentication (2FA): Access to internal systems containing user data requires mandatory two-factor authentication for all staff.
• Regular security audits: Independent security assessments are conducted periodically by qualified third parties to identify and address any system vulnerabilities.

6Cookies & Tracking Technology

Maxwin138 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns and deliver more relevant content. The following are the types of cookies we use:

• Essential cookies: Required for core platform operations such as login sessions and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform — pages visited, links clicked and any errors encountered — to help us improve our services.
• Functional cookies: Saving your preferences such as language, display settings and game preferences to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregate usage patterns through approved third-party analytics services.

You can control and manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the Maxwin138 platform.

7Your Rights

As the owner of your personal data, Maxwin138 respects and facilitates the exercise of the following rights:

To exercise any of the above rights, please contact our customer support team via Live Chat or our support email. We will process your request within a reasonable timeframe not exceeding the period prescribed by applicable law.

8Data Retention & Retention Period

Maxwin138 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is terminated, we will retain your data for a specified period to fulfil legal obligations, resolve disputes and enforce our agreements.

General data retention period guidelines:

• Financial transaction records: Retained for a minimum of seven (7) years from the transaction date in accordance with financial legal requirements.
• KYC documents and identity verification: Retained for a minimum of five (5) years after account termination or the end of the business relationship.
• Communication and support logs: Retained for three (3) years for reference and quality control purposes.
• Game session data: Retained for two (2) years for audit and dispute resolution purposes.
• General account information: Retained for the duration of the active account and up to three (3) years after termination.

Once the designated retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity.

9Children's Privacy

Maxwin138 is a wagering platform open only to individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

If we discover that personal data of a child or minor has been collected without our knowledge, we will take immediate steps to delete that information and terminate the account in question. Parents or guardians who have reason to believe their child has registered on our platform without authorisation are encouraged to contact us immediately.

10Privacy Policy Amendments

Maxwin138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When significant amendments are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a prominent notice on our platform's home page for at least 14 days.
• Sending email notifications to registered members where amendments involve material changes to your privacy rights.

Continued use of the maxwin138 platform after amendments take effect will be deemed acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to terminate your account by contacting our support team.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of our platform.
• Frequently Asked Questions: Visit page FAQ us for answers to common questions.

Our data protection team will endeavour to respond to all enquiries within 3 business days. For more complex requests such as data access or deletion, processing may take up to 30 days depending on the complexity of the request.